FAQ's

If you don't find the answer to your question, please contact us.

 

 

01 Call for Help

 

Q: Who can I call if I am being trafficked or suspect someone is?
A: For a directory of numbers to call, please visit our website here.

 

 

02 Global Programs

Q: Where is A21 working in the world to fight human trafficking?
A: We currently work in 19 locations across 14 countries. To see a map of where we work and to learn about the specific programs in each country, click here.

 

Q: How can I learn more about A21’s anti-trafficking programs?
A: We have designed our programs to break the cycle of human trafficking. Click here to learn more.

 

 

03 Fund a Global Solution

Q: If I make a donation to A21, what is the impact of my gift?
A: A donation to A21 reaches the vulnerable, recovers victims, and restores survivors. Here are some of the A21 programs that your donation makes possible:

• Education and awareness to stop human trafficking before it starts
• National Human Trafficking Hotlines to identify and assist victims
• Child Advocacy Centers to provide holistic care for exploited children
• Legal assistance for survivors to hold traffickers accountable
• Freedom Centers to help restore survivors to independence

Learn more about the impact of our programs through the A21 Freedom Report.

 

Q: How can I make a donation online?
A: Click here to make a one-time donation or sign up to become a monthly sponsor.

 

Q: What is your mailing address to send a check?
A:

United States
2781 W. MacArthur Blvd Ste B #605, Santa Ana, CA 92704, United States

United Kingdom
P.O. Box 71405, London SW6 9GA, United Kingdom

Australia
P.O. Box 7820 Norwest, NSW 2153 Australia

 

Q: How do I make a stock donation in the United States?
A: To receive information on how to donate assets to A21, please email info@A21.org and we will provide you with the relevant details.

 

Q: Is my donation tax deductible?
A: To review tax information for donations in the United States, United Kingdom, and Australia, click here.

 

Q: Can I receive a donor receipt?
A: If you have not received a donor receipt, you can request this at info@a21.org.

 

Q: How do I make changes to my monthly sponsorship?
A: To update the amount, change the date, or cancel your monthly sponsorship, you can email the A21 support team at info@a21.org or call us

US/Global - 949 202 4681

UK - 44 20 7736 6994

Australia - 61 02 9680 2121

 

Q: How do I get a copy of your financial statements?
A: You can request A21 financial information at info@a21.org.

 

 

04 EDUCATE YOURSELF

 

Q: What resources are available for me to learn more about human trafficking?
A: We have some great resources to help equip yourself with the facts about human trafficking and tell others.

Learn - Click here to learn about human trafficking through our educational resources.

Equip - Click here to explore A21’s global awareness campaign, Can You See Me?, to equip yourself to identify warning signs and learn how to make a report if you suspect trafficking might be taking place.

Study - Click here to learn about human trafficking any time, anywhere with our fully online course– Human Trafficking: A Global Crisis.

 

 

05 MOBILIZE YOUR COMMUNITY 

 

Q: What resources are available for me to get my community involved?
A: Here are some resources to help you as you equip others to make a difference right where you are.

Click here to volunteer one of A21's offices around the world.

Click here for resources to plan an awareness event to inspire your friends and mobilize them to take action.

Click here to inform your community about the realities of human trafficking through A21's educational programs and awareness resources.

 

 

06 VOLUNTEER PROGRAM 

 

Q: Can you tell me about your volunteer program at A21?
A: We have volunteer opportunities in our offices around the world in the areas of support relations, advocacy, business development, marketing, administration, events, and technology. Click here to review current opportunities. 

 

Q: Can I volunteer remotely?
A: Unfortunately, we do not allow our volunteers to work remotely. We believe it’s best for the organization, and for the volunteers that they are present in the California office during their time with a21. 

 

Q: Can I get University internship credit for volunteering?
A: At this time, we offer an unpaid volunteership that can be considered for school accreditation. However, outside of that we do not offer any sort of internship. As all universities have different requirements for internship credits, please send us your universities internship program requirements to see if it aligns with our volunteer program. you can send these to volunteer@a21.org. 

 

Q: I cannot volunteer for the entire term and/or I will be coming late/leaving early– will I still be accepted into the program?
A: Due to the importance of the work involved and the large number of applications we receive, we are unable to consider individuals who are not able to commit to complete the full term and the required hours. during their intake period, volunteers must be able to volunteer a minimum of 16 hours a week between monday through friday 9am-5pm. 

 

 

07 CAREERS 

 

Q: Where do I find your open job opportunities?
A: Click here to review current A21 job opportunities.

 

 

08 GLOBAL FREEDOM SUMMIT 

 

Q: What is the Global Freedom Summit?
A: The Global Freedom Summit is an annual event that raises awareness about human trafficking and equips communities with the knowledge and tools they need to help end exploitation. This hybrid experience combines the accessibility of online events with the power of in-person gatherings.

Through this format, we hope more people than ever before will have the opportunity to understand the reality of exploitation, protect themselves and their loved ones, and safeguard their communities for generations to come. Learn more at A21.org/FreedomSummit.

 

Q: What will the Global Freedom Summit look like?
A: This October, hosted events will gather together and tune in for a one-hour visual presentation designed to equip, inspire, and mobilize YOU to play your part in abolishing modern-day slavery in the places you call home and around the world. After the Global Freedom Summit, we will take action together. Together. In cities all over the world, advancing the fight for freedom through tangible and practical action steps in your local community. Our hope is that local events of this nature will be more scalable for hosts and accessible to more participants across the globe.

 

Q: How can I be involved?
A: Host a Screening: Gather your community and experience the Global Freedom Summit together. Hosted events will tune in for a one-hour visual presentation designed to inspire, equip, and mobilize action against modern-day slavery—right in your own city and across the globe. Afterward, we will take action. Together. In cities all over the world, advancing the fight for freedom through tangible and practical action steps in your local community.

Join Us: If you're unable to host an event in your area, don’t worry! You can still be part of the movement by signing a pledge to take action and tuning into the live Global Freedom Summit from anywhere this October.

 

Q. What is the Global Freedom Summit Presentation about this year?
A: This year, we’re taking a bold stand against the growing crisis of online child sexual exploitation.

 

Q. What is online child sexual exploitation?
A: Online sexual exploitation covers a range of illicit activities, including the creation, distribution, and possession of child sexual abuse images (CSAM), sextortion, and grooming or enticing a child to engage in sexually prohibited activity, among others.

 

Q. What should I do if I become aware of child or adult sexual abuse or exploitation?
A: If you become aware of child or adult sexual abuse or exploitation, including videos or images or other credible related information, here are action steps you can take:

• If you believe someone is in immediate danger, report the person and the incident to local law enforcement immediately.
• Contact The National Center for Missing & Exploited Children at 1-800-THE-LOST or CyberTipline.org.
• Hotline numbers and reporting procedures vary across countries, states, and provinces. It is important to check the requirements in your area and contact the relevant authority that handles human trafficking, online child exploitation, or other child protection issues. Some additional hotline information available here.
• If you work in a school, business, faith-based organization, or community organization, follow your workplace's reporting policies.

Important Note: If you become aware of child sexual abuse or exploitation material, including videos or images, do not delete them and do not share, forward, or distribute the material to anyone, including others in your workplace or household. Immediately report the incident to an agency with expertise in your area.

You may be asked to physically take the image or device (i.e., phone, computer) to an authorized person, such as the police, and only forward it if law enforcement or another official asks you to do so.

 

Q. Is there a recommended viewing age?
A: The Global Freedom Summit covers sensitive topics and is best suited for viewers ages 13 and older.

 

Q: When can I host my Screening?
A: The Global Freedom Summit will kick off October 4, 2025. Screening events will be taking place from October 4th onward throughout the month of October!

 

Q: Will I still have A21 Team support?
A: Absolutely! Just like with Walk For Freedom, we’re here to support you every step of the way with all the resources and guidance you ’ll need to host your event. You can email info@a21.org with any questions you may have.

 

Q: Can multiple events take place in the same city?
A: Yes! With the Global Freedom Summit, there is no limit to the impact you can have in your city this October.

 

Q: Can I help host multiple events with local partners and businesses/the community?
A: Yes! One of the benefits of this flexible event is that you could coordinate as many events as you and your team would like throughout the month of October.

 

Q: Will there be merch needed for this event?
A: There is no designated dress code for the Global Freedom Summit. Participants and teams can choose to wear their Walk For Freedom T-shirts. Additionally, we have a brand new merch line in the works that is due to launch on September 1!

 

Q: How do I facilitate participant registration or RSVPs for my event?
A: While there will not be a registration process through the A21 website for local events, you can choose to track RSVPs however works best for you (ex: Facebook Event, Eventbrite, or a Google Form).

 

Q: How does the Global Freedom Summit make people aware of Human Trafficking who aren’t attending a Screening?
A: Screening Hosts have the ability to facilitate local action in their community alongside the Global Freedom Summit! We will be providing a list of potential action steps you can take on the day, or you may create your own. One option is to canvas your community. Similarly to Walk For Freedom, fact sheet flyers will be provided to Screening Hosts, which you can print and share with attendees to pass out as part of or following the event. If you have any further questions, feel free to reach out to info@a21.org.

 

 

09 MY A21 ACCOUNT 

 

Q: Where can I make changes or find more information about my account?
A: Please visit our home page at A21.org to login to your account. Once logged in, you can update and view the following:

• Personal Details
• Your Password
• Payment Methods
• Giving Statements
• Digital Downloads
• Orders
• Communication Preferences

 

Q: How can I be removed from you mailing list?
A: You can login to your A21 account at A21.org and change your contact preferences, or please contact us at info@a21.org or call our office at 949-202-4681. If you leave a voicemail please provide your full name, email, and phone number, and we will get back to you shortly.

 

 

10 SHOP 

 

Q: Are all your products ethically sourced?
A: All products A21 develops and stocks are ethically sourced. We place a high value on fair wages and working conditions for all our products.

 

Q: When will you restock my size?
A: Please fill out our waitlist form found here to be updated on the most recent restocks of items. A21 strives to offer all sizes however there is no guarantee on when this specific item will be available.

 

Q: Why do you need my personal information when purchasing something from your shop?
A: Certain information is needed for us to provide the best customer care possible for you. We ask for your email and phone number in case we need to get ahold of you for any reason regarding your order.

 

Q: When will I receive my items?
A: The arrival of your items depends on your shipping preferences during checkout. When purchasing an item from our shop, you will be given different shipping options for when you would like to receive your item. If you do not receive your items within the projected time frame, please email info@a21.org with your order number.

Should there be any delays in processing your order, a team member will reach out to the email address provided at checkout.

 

Q: Does A21 cover international shipping and customs fees?
A: While A21 strives to offer you the best possible shipping and carrier discounts, we do not assist directly with additional international shipping or customs charges.

 

Q: I have a question about my order.
A: A21 customer service will be happy to assist with any questions you may have via info@a21.org. You can expect to receive a response of 24 hours or less Monday through Friday and 48 hours or less Saturday and Sunday.

 

Q: Can I receive a tracking number for my recent purchase?
A: A tracking number is sent automatically to the email provided with your purchase at the time of shipment, but please email info@a21.org should you have any trouble.

 

Q: Why are there so many options for delivery when purchasing a product?
A: The various shipping options are connected directly to our warehouse. The different prices come directly from various carriers offering a range of services and pricing for your selection.

 

Q: Can I return something?
A: A21 does not offer exchanges, but if you have received a damaged item or the wrong size clothing item, we will gladly accommodate a return. Please email a description and photo if applicable to info@a21.org within 7 days of receiving the order.

Important note: If you do not receive confirmation that your payment has been successful, do not try again. Instead please Contact Us or call 1.949.202.4681 (US), 61.2.8985.6819 (AU) or 44.20.7736.6994 (UK). A21 is not responsible for the return shipping fees of unwanted goods or the shipping fees associated with exchanging an item. If your order is damaged, please contact us at info@a21.org and we will be happy to assist with filing a claim with the carrier. We're unable to accept merchandise that is returned after 2 weeks, worn, or damaged. All bulk orders are final and cannot be returned to A21.