FAQ's

If you don't find the answer to your question, please contact us.

 

 

01 Call for Help

 

Q: Who can I call if I am being trafficked or suspect someone is?
A: For a directory of numbers to call, please visit our website here.

 

 

02 Global Programs

Q: Where is A21 working in the world to fight human trafficking?
A: We currently work in 19 locations across 14 countries. To see a map of where we work and to learn about the specific programs in each country, click here.

 

Q: How can I learn more about A21’s anti-trafficking programs?
A: We have designed our Reach, Rescue, and Restore programs to break the cycle of human trafficking. Click here to learn more.

 

 

03 Fund a Global Solution

Q: If I make a donation to A21, what is the impact of my gift?
A: A donation to A21 reaches the vulnerable, rescues victims, and restores survivors. Here are some of the A21 programs that your donation makes possible:

• Education and awareness to stop human trafficking before it starts
• National Human Trafficking Hotlines to identify and set free victims
• Child Advocacy Centers to provide holistic care for exploited children
• Legal assistance for survivors to hold traffickers accountable
• Freedom Centers to help restore survivors to independence

Learn more about the impact of our programs through the A21 Freedom Report.

 

Q: How can I make a donation online?
A: Click here to make a one-time donation or sign up to become a monthly sponsor.

 

Q: What is your mailing address to send a check?
A:

United States
2781 W. MacArthur Blvd Ste B #605, Santa Ana, CA 92704, United States

United Kingdom
P.O. Box 71405, London SW6 9GA, United Kingdom

Australia
P.O. Box 7820 Norwest, NSW 2153 Australia

 

Q: How do I make a stock donation in the United States?
A: To receive information on how to donate assets to A21, please email info@A21.org and we will provide you with the relevant details.

 

Q: Is my donation tax deductible?
A: To review tax information for donations in the United States, United Kingdom, and Australia, click here.

 

Q: Can I receive a donor receipt?
A: If you have not received a donor receipt, you can request this at info@a21.org.

 

Q: How do I make changes to my monthly sponsorship?
A: To update the amount, change the date, or cancel your monthly sponsorship, you can email the A21 support team at info@a21.org or call us

US/Global - 949 202 4681

UK - 44 20 7736 6994

Australia - 61 02 9680 2121

 

Q: How do I get a copy of your financial statements?
A: You can request A21 financial information at info@a21.org.

 

 

04 EDUCATE YOURSELF

 

Q: What resources are available for me to learn more about human trafficking?
A: We have some great resources to help equip yourself with the facts about human trafficking and tell others.

Learn - Click here to learn about human trafficking through our educational resources.

Equip - Click here to explore A21’s global awareness campaign, Can You See Me?, to equip yourself to identify warning signs and learn how to make a report if you suspect trafficking might be taking place.

Study - Click here to learn about human trafficking any time, anywhere with our fully online course– Human Trafficking: A Global Crisis.

 

 

05 MOBILIZE YOUR COMMUNITY 

 

Q: What resources are available for me to get my community involved?
A: Here are some resources to help you as you equip others to make a difference right where you are.

Click here to volunteer one of A21's offices around the world.

Click here for resources to plan an awareness event to inspire your friends and mobilize them to take action.

Click here to inform your community about the realities of human trafficking through A21's educational programs and awareness resources.

 

 

06 VOLUNTEER PROGRAM 

 

Q: Can you tell me about your volunteer program at A21?
A: We have volunteer opportunities in our offices around the world in the areas of support relations, advocacy, business development, marketing, administration, events, and technology. Click here to review current opportunities. 

 

Q: Can I volunteer remotely?
A: Unfortunately, we do not allow our volunteers to work remotely. We believe it’s best for the organization, and for the volunteers that they are present in the California office during their time with a21. 

 

Q: Can I get University internship credit for volunteering?
A: At this time, we offer an unpaid volunteership that can be considered for school accreditation. However, outside of that we do not offer any sort of internship. As all universities have different requirements for internship credits, please send us your universities internship program requirements to see if it aligns with our volunteer program. you can send these to volunteer@a21.org. 

 

Q: I cannot volunteer for the entire term and/or I will be coming late/leaving early– will I still be accepted into the program?
A: Due to the importance of the work involved and the large number of applications we receive, we are unable to consider individuals who are not able to commit to complete the full term and the required hours. during their intake period, volunteers must be able to volunteer a minimum of 16 hours a week between monday through friday 9am-5pm. 

 

 

07 CAREERS 

 

Q: Where do I find your open job opportunities?
A: Click here to review current A21 job opportunities.

 

 

08 GLOBAL EVENTS 

 

Q: Where can I access the 2021 Global Broadcast?
A: You can access our 2021 Global Broadcast here.

 

Q: Are you planning to host the A21 Walk for Freedom in 2022?
A: Yes, we are planning to host Walk For Freedom on October 15, 2022. Visit A21.org/walk for more details.

 

 

09 WALK FOR FREEDOM  

 

Q: What is Walk for Freedom?
A: Walk For Freedom is A21’s global mobilization event, rallying tens of thousands of people, and taking millions of steps, in hundreds of cities all over the world. Participants walk in a single file line–holding posters and handing out flyers–to reach their city with information about human trafficking and how to end it.

For more information, visit A21.org/walk.

 

Q: When is Walk For Freedom?
A: Walk For Freedom will take place globally on Saturday, October 14, 2023! For more information, visit A21.org/walk. Here you can see if there is a local walk in your area and find out the exact event details.

 

Q: How do I find a walk?
A: To find your local Walk For Freedom, visit A21.org/walk. Simply type your address into the search bar above the map and it will show you the walks closest to your. You can click “More Info” to see additional details about that particular event or “Click here to register” for the selected event.

 

Q: What do I wear?
A: We encourage all participants to purchase a Walk For Freedom event t-shirt during registration or in our A21 Shop. If you don’t wish to purchase a t-shirt, we encourage you to wear all black.

 

Q: Are there any fees to participate?
A: Walk For Freedom is a free event.

 

Q: How do I register for a walk near me?
A: Walk For Freedom participant registration opens on July 30 and will be available at A21.org/Walk.

 

Q: Where can I find more information about hosting a Walk For Freedom in my city?
A: You can find helpful information about hosting a Walk For Freedom at A21.org/walkhost. Please email info@a21.org with your questions, and our team will reply to you shortly.

 

Q: How do I fundraise for Walk For Freedom?
A: Click here to create a Walk For Freedom fundraising campaign. All funds raised will support A21’s programs to prevent human trafficking before it happens, empower people around the world to make a difference, set victims free, hold traffickers accountable, and provide holistic aftercare for survivors. Email info@a21.org with any questions or problems with starting a fundraising campaign, and our team will reply to you shortly.

 

Q: Do I have to pre-register for the event?
A: While we encourage everyone to pre-register online for the event, there will be registration available on the day of the event. So, invite your friends and family to join you!

 

Q: Can I volunteer for Walk For Freedom?
A: Yes! If you’re interested in helping out with your local walk, reach out to the walk host in your area. Walk host contact information is available on their local event page.

 

 

10 MY A21 ACCOUNT 

 

Q: Where can I make changes or find more information about my account?
A: Please visit our home page at A21.org to login to your account. Once logged in, you can update and view the following:

• Personal Details
• Your Password
• Payment Methods
• Giving Statements
• Digital Downloads
• Orders
• Communication Preferences

 

Q: How can I be removed from you mailing list?
A: You can login to your A21 account at A21.org and change your contact preferences, or please contact us at info@a21.org or call our office at 949-202-4681. If you leave a voicemail please provide your full name, email, and phone number, and we will get back to you shortly.

 

 

11 SHOP 

 

Q: Are all your products ethically sourced?
A: All products A21 develops and stocks are ethically sourced. We place a high value on fair wages and working conditions for all our products.

 

Q: When will you restock my size?
A: Please fill out our waitlist form found here to be updated on the most recent restocks of items. A21 strives to offer all sizes however there is no guarantee on when this specific item will be available.

 

Q: Why do you need my personal information when purchasing something from your shop?
A: Certain information is needed for us to provide the best customer care possible for you. We ask for your email and phone number in case we need to get ahold of you for any reason regarding your order.

 

Q: When will I receive my items?
A: The arrival of your items depends on your shipping preferences during checkout. When purchasing an item from our shop, you will be given different shipping options for when you would like to receive your item. If you do not receive your items within the projected time frame, please email info@a21.org with your order number.

Should there be any delays in processing your order, a team member will reach out to the email address provided at checkout.

 

Q: Does A21 cover international shipping and customs fees?
A: While A21 strives to offer you the best possible shipping and carrier discounts, we do not assist directly with additional international shipping or customs charges.

 

Q: I have a question about my order.
A: A21 customer service will be happy to assist with any questions you may have via info@a21.org. You can expect to receive a response of 24 hours or less Monday through Friday and 48 hours or less Saturday and Sunday.

 

Q: Can I receive a tracking number for my recent purchase?
A: A tracking number is sent automatically to the email provided with your purchase at the time of shipment, but please email info@a21.org should you have any trouble.

 

Q: Why are there so many options for delivery when purchasing a product?
A: The various shipping options are connected directly to our warehouse. The different prices come directly from various carriers offering a range of services and pricing for your selection.

 

Q: Can I return something?
A: A21 does not offer exchanges, but if you have received a damaged item or the wrong size clothing item, we will gladly accommodate a return. Please email a description and photo if applicable to info@a21.org within 7 days of receiving the order.

Important note: If you do not receive confirmation that your payment has been successful, do not try again. Instead please Contact Us or call 1.949.202.4681 (US), 61.2.8985.6819 (AU) or 44.20.7736.6994 (UK). A21 is not responsible for the return shipping fees of unwanted goods or the shipping fees associated with exchanging an item. If your order is damaged, please contact us at info@a21.org and we will be happy to assist with filing a claim with the carrier. We're unable to accept merchandise that is returned after 2 weeks, worn, or damaged. All bulk orders are final and cannot be returned to A21.